Frequently Asked Questions

Got Questions? We've Got Answers

Everything you need to know about SOLMIIR AI Front Office. Can't find what you're looking for? Contact us.

Pricing

What's included in $199/month?

Everything you need for $199/month:

  • 1,500 messages/month (hard cap 4,500 msgs; overage $0.05/msg)
  • 200 voice minutes/month (hard cap 600 min; overage $0.30/min)
  • Web Chat - Embed on any website with one line of code
  • Phone AI - AI answers your business phone line 24/7
  • Appointment Booking - Let customers schedule directly
  • Knowledge Base (RAG) - Train SOLMIIR Engine on your business docs and website
  • Lead Capture - Automatically collect customer info
  • Multilingual - 7 voice languages + 95+ text chat languages
  • Analytics Dashboard - Track conversations, leads, and bookings

Need more voice minutes?

Add a Voice Pack for $79/month to get 200 extra voice minutes.

Save 10% with annual billing ($179/month). Need custom limits? Our Enterprise plan offers dedicated support and tailored solutions. Contact sales for details.

No hidden fees. No API keys needed. Affordable overage rates. Everything is included in your plan.

What happens if I exceed my plan limits?

Your service continues seamlessly. Overages are simply added to your next invoice at affordable rates. Most businesses stay well within their plan limits.

  • Messages: $0.05/msg overage (hard cap 4,500 msgs/month)
  • Voice: $0.30/min overage (hard cap 600 min/month)
  • Enterprise: Custom overage rates and limits negotiated per contract

Tip: Need more voice minutes regularly? Add a Voice Pack ($79/month) for 200 extra minutes instead of paying overage rates.

Do you offer setup assistance?

Every plan includes free setup assistance. Just email us at support@solmiir.com and we'll help you configure everything within 48 hours.

Is there a refund policy?

We don't offer refunds, but there are no long-term contracts. You can cancel your subscription anytime with one click. Your service continues until the end of your billing period.

Setup & Installation

Do I need any technical skills?

No. Paste your website URL and your AI front office is ready in 10 minutes. No coding, no API keys, no technical knowledge needed.

If you need help, every plan includes free setup assistance. Just email us at support@solmiir.com and we'll help you configure everything within 48 hours.

Do I need a website to use SOLMIIR?

No! You can share your AI chat link on Google Business, Instagram, or text messages — no website needed.

Have a website? Even better. SOLMIIR works with any site:

WordPress Shopify Wix Squarespace Webflow Custom HTML

Just add one line of code and you're live.

How do I train the AI on my business?

Three easy ways:

  1. Paste your website URL - SOLMIIR Engine instantly learns from your site
  2. Upload documents - Drag & drop PDFs, Word docs, or text files
  3. Add custom Q&A - Write specific questions and answers you want

SOLMIIR Engine gets smarter with every document you add. Update anytime.

Features

What is the RAG knowledge base?

RAG (Retrieval-Augmented Generation) is what makes SOLMIIR Engine an expert on YOUR business:

  • Upload your documents (PDF, Word, text files, website URLs)
  • AI learns your products, policies, and services
  • Gives accurate, cited answers - not generic responses
  • Reduces hallucinations to near-zero

Example: A customer asks "Do you offer same-day delivery?" SOLMIIR Engine answers based on YOUR actual delivery policy document, not a generic guess.

Can I customize the chatbot's appearance?

Yes! Full customization options:

  • Colors: Match your brand colors
  • Name: Give your AI any name
  • Personality: Set the tone (professional, friendly, casual)
  • Avatar: Upload a custom avatar
  • Position: Place the widget anywhere on your page

Your customers will think it's your own custom-built solution.

Does it capture leads?

Yes! Your AI front office automatically collects customer information (name, email, phone) during conversations. You receive instant email alerts for new leads, so you never miss a potential customer.

What languages does SOLMIIR support?

SOLMIIR Engine supports text chat in 95+ languages — your customers can write in almost any language and get natural responses.

Voice AI is currently available in 7 languages: English, Spanish, French, German, Italian, Dutch, and Japanese.

We're actively expanding voice language support.

Voice AI

Which languages does Voice AI support?

Voice AI currently supports 7 languages:

English
Spanish
French
German
Italian
Dutch
Japanese

Text chat supports 95+ languages. We're actively expanding voice language support.

How natural does the voice sound?

Very natural. SOLMIIR Engine produces speech that sounds remarkably human:

  • Natural intonation and rhythm
  • Proper pronunciation of technical terms
  • Multiple voice options
  • Emotional expression where appropriate

Try our demo on the homepage to hear it for yourself!

Can I use text-only mode?

Yes! Voice AI is included but optional. You can run text-only if you prefer. Your customers can also toggle voice on/off as they like. Either way, your plan includes both.

Support & Security

Is my data safe?

Your data is protected with enterprise-grade encryption. All conversations and documents stay private and are never shared. Neither SOLMIIR nor our infrastructure providers use your data for AI training. We're fully GDPR compliant.

What support is included?

  • Email support - Response within 24 hours
  • Setup assistance - We help you get started
  • Documentation - Guides and tutorials
  • Updates - Automatic, included in your subscription

Enterprise customers get priority support with faster response times and a dedicated account manager.

How will I receive notifications about new bookings and leads?

SOLMIIR sends you instant notifications through Telegram (recommended) — it's free, works worldwide, and takes 30 seconds to set up from your dashboard.

You'll get notified about:

  • New bookings
  • New leads from chatbot
  • Missed calls
  • Usage alerts (80%, 90%, 100%)
  • Appointment reminders

Your customers receive booking confirmations and reminders via email automatically — no setup needed.

Need SMS notifications instead? Contact us and we'll set it up within a few business days. Note that SMS involves additional carrier costs, so we recommend Telegram + email for most businesses.

Still Have Questions?

Our team is here to help. Or try our AI demo - it's the product in action!